Privacy Policy
1. About this Policy
DOCTOR WISDOM TEETH (ABN 11 472 126 330) (we, us, our) is committed to protecting the privacy of individuals whose personal information we collect and hold. This Privacy Policy explains how we collect, use, disclose, and manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Policy applies to information we collect through our website, forms, call-tracking systems, and any other interaction you have with us.
By using our services or providing us with your personal information, you consent to the collection, use, and disclosure of your personal information as described in this Policy.
2. What we do
We operate an online service that helps individuals in Australia find and connect with specialist Oral and Maxillofacial Surgeons (OMFS) for wisdom teeth consultations and related dental surgery.
We are not a healthcare provider. We do not provide medical or dental advice, diagnosis, or treatment. Our service facilitates an introduction between you and an appropriate specialist OMFS practice, which then provides clinical care directly to you as their patient.
3. What personal information we collect
We collect the following categories of personal information when you use our services.
3.1 Information you provide directly
Your name (first and last).
Contact details, including your mobile phone number, email address, and postcode.
Age range.
Preferred contact method and time.
Health information relating to your wisdom teeth enquiry, including symptoms, prior dental consultations, and private health insurance status and provider.
Some of this information is health information or sensitive information under the Privacy Act, and we handle it accordingly, as described in section 4.
3.2 Information collected automatically
Technical information about your device, including browser type, operating system, and screen size.
Usage information, including pages viewed, time on page, and referral source.
Attribution data, including which advertisement or search led you to our site.
IP address for security and analytics purposes.
Cookies and similar tracking technologies, as described in section 9.
3.3 Information from phone calls
When you call a phone number displayed on our website, we may collect the following information.
A recording of the call for quality assurance and training, where you have been advised before the call proceeds.
Call metadata, including time, duration, caller number, and enquiry source.
Any information you provide verbally during the call.
4. Special treatment of health information
Some information you provide is classified as health information or sensitive information under the Privacy Act 1988, including information about symptoms, prior dental consultations, and health insurance details.
We treat this information with heightened care.
We collect it only with your explicit consent, provided through the tickbox on our enquiry form.
We use it only to connect you with an appropriate OMFS practice.
We do not use it for marketing, profiling, or a secondary purpose without further explicit consent.
We disclose it only to the OMFS practice we introduce you to.
5. Why we collect your information
We collect and use your personal information for the following purposes.
To connect you with a suitable OMFS practice for a wisdom teeth consultation.
To confirm receipt of your enquiry and explain what happens next.
To operate, maintain, and improve our website and services.
To measure the effectiveness of advertising and marketing in aggregated, non-identifying form.
To comply with legal and regulatory obligations.
To respond to complaints, questions, or feedback.
6. Who we share your information with
We disclose your personal information only to the following parties and for the purposes described in this Policy.
6.1 The OMFS practice
When you submit an enquiry, your details are shared with a specialist OMFS practice in your area. This is the primary purpose for which we collect your information.
The OMFS practice will contact you directly to arrange a consultation. From that point, it is the healthcare provider and its own privacy policy governs its handling of your information.
6.2 Service providers
We use trusted third-party service providers to operate our systems. These providers may access personal information solely to provide services to us. A list of these providers can be provided upon request.
Some of these providers may store data outside Australia, as described in section 8.
6.3 Legal disclosures
We may disclose personal information where required or authorised by law, including in response to a court order, subpoena, or lawful request from a government or regulatory authority.
6.4 What we do not do
We do not sell, rent, or trade your personal information. We do not share your information with third-party advertisers or data brokers. We do not use health information for any purpose other than facilitating an OMFS consultation.
7. How we store and protect your information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. These measures include the following.
Storing data in secure, access-controlled systems.
Using encryption in transit through HTTPS and TLS for data transmitted through our website and systems.
Limiting access to authorised personnel with a legitimate need.
Regularly reviewing our security practices.
Using multi-factor authentication on administrative accounts.
No method of transmission or storage over the internet is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.
8. Overseas disclosure of personal information
Some service providers may store or process personal information outside Australia. Before disclosing personal information to an overseas recipient, we take reasonable steps to ensure the recipient does not breach the APPs in relation to that information. By using our services, you acknowledge and consent to personal information being processed outside Australia by these providers.
9. Cookies and website tracking
Our website uses cookies and similar tracking technologies to understand how visitors use our site, measure advertising effectiveness, and improve functionality and user experience.
We use the following categories of cookies.
Essential cookies, which are required for the site to function.
Analytics cookies, including Google Analytics 4, which help us understand aggregate usage.
Advertising cookies, including Google Ads and Meta Pixel, which help us measure and optimise advertising.
You can control cookies through your browser settings or the cookie consent banner when you first visit the site.
10. Direct marketing
We do not use personal information for direct marketing. Communications you receive from us relate to confirming an enquiry, connecting you with an OMFS practice, or seeking feedback on your experience.
If we wish to use information for a different marketing purpose in the future, we will seek your explicit consent first.
11. Your right to access and correct your information
Under the Privacy Act, you have the right to do the following.
Request access to the personal information we hold about you.
Request correction of information that is inaccurate, out of date, incomplete, or misleading.
Request deletion of your personal information, as described in section 12.
To make a request, contact us using the details in section 15. We will respond within 30 days and may need to verify your identity before providing access or making changes.
There is no charge for making a request, but we may charge a reasonable fee for providing access if the request involves substantial time or resources.
12. How long we keep your information
We retain personal information only for as long as necessary for the purposes for which it was collected.
Enquiry data is retained for 7 years to align with health-information record-keeping norms, then securely deleted.
Call recordings are retained for 2 years, then automatically deleted.
You may request deletion of personal information at any time by contacting us. We will delete information within 30 days of the request, except where we are required by law to retain it or where retention is necessary to resolve a complaint or legal proceeding.
13. Complaints
If you believe we have breached the Privacy Act or the APPs, or are dissatisfied with how we have handled your personal information, please contact us first using the details in section 15.
We will acknowledge your complaint within 5 business days and provide a substantive response within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Website: www.oaic.gov.au
Phone: 1300 363 992
Post: GPO Box 5288, Sydney NSW 2001
14. Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The current version will always be available on our website with the effective date shown at the top.
For material changes, we will provide reasonable notice through our website or by direct communication where appropriate.
15. How to contact us
For privacy-related questions, requests, or complaints, please contact Doctor Wisdom Teeth at info@doctorwisdomteeth.com.au.
16. Government identifiers
We do not adopt, use, or disclose a government-related identifier, such as a Medicare number, tax file number, or driver’s licence number, as our own identifier for you. We do not require you to provide these identifiers to use our services.
17. Dealing with us anonymously
You may prefer to remain anonymous. However, to provide our core service of connecting you with an OMFS practice, we need at minimum your name and contact details. Without these, we cannot arrange a consultation.
You may browse our website anonymously without providing personal information.
This policy was last reviewed on 3 September 2026 and is effective from 3 September 2026.