Terms of Service
1. About these Terms
These Terms of Service (Terms) govern your use of the website https://doctorwisdomteeth.com.au/ and the services provided by DOCTOR WISDOM TEETH (ABN 11 472 126 330) (we, us, our).
By accessing our website, submitting an enquiry, or otherwise using our services, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use our website or services.
These Terms are governed by the laws of Victoria, Australia.
2. Nature of our service
DOCTOR WISDOM TEETH operates an online service that facilitates connections between individuals seeking wisdom teeth consultations and specialist Oral and Maxillofacial Surgeons (OMFS) in Australia.
2.1 What we do
Provide information about specialist OMFS care.
Collect enquiries from individuals interested in a consultation.
Refer enquiries to a specialist OMFS practice in the individual’s geographic area.
2.2 What we do not do
We are not a healthcare provider. We do not provide medical, dental, or clinical advice, and we do not diagnose, treat, or manage any medical or dental condition. Healthcare services are provided directly by the OMFS practice we introduce you to, under its independent professional care and responsibility.
Nothing on our website should be interpreted as medical or dental advice. If you have a health concern, consult a qualified healthcare professional.
3. Who can use our service
To use our services, you must meet the following requirements.
Be at least 16 years old. Individuals under 18 may use our services with parental or guardian consent.
Provide accurate and complete information when submitting an enquiry.
Be located in Australia in an area we currently service.
Have legal capacity to consent to the sharing of your information with a specialist OMFS practice.
We reserve the right to refuse service at our discretion.
4. Your obligations
When using our services, you agree that you will do the following.
Provide truthful, accurate, and current information.
Not submit enquiries on behalf of another person without their consent.
Not use our services for an unlawful, fraudulent, or improper purpose.
Not disrupt, damage, or interfere with our website or systems.
Not submit automated or bot-generated enquiries.
Not use our website to transmit harmful content or malicious code.
5. Consent to share your information
By submitting an enquiry, you expressly consent to us sharing your enquiry details with a specialist OMFS practice for the purpose of arranging a consultation.
This consent covers the following information.
Your contact details.
Basic health information you have provided, including symptoms, prior consultation history, and insurance status.
Sufficient information for the OMFS practice to prepare for and conduct an initial consultation.
You may withdraw this consent at any time by contacting us, but withdrawal does not affect information already shared with an OMFS practice before withdrawal.
Our full Privacy Policy provides further detail on how we collect, use, and disclose personal information.
6. What happens after you submit an enquiry
Once you submit an enquiry through our website, the following process applies.
You will receive an automated confirmation email.
Your enquiry will be reviewed and, if it meets our service criteria, forwarded to a specialist OMFS practice in your area.
The OMFS practice will endeavour to contact you within 1–3 business hours during business hours, Monday to Friday, 9am–5pm AEST/AEDT.
From the point of first contact, your relationship is directly with the OMFS practice, and its own terms and policies apply.
We do not guarantee response times, appointment availability, or specific outcomes. These are the responsibility of the OMFS practice.
7. No warranty regarding clinical outcomes
We do not warrant, represent, or guarantee any specific clinical outcome. Clinical decisions and outcomes are the sole responsibility of the treating OMFS practice, based on its independent professional judgement, examination of you, and factors specific to your circumstances.
We do not guarantee that an OMFS practice will accept you as a patient, offer treatment, or achieve any particular result.
8. Fees
Our service is provided free of charge to individuals submitting enquiries. There is no cost to use our website or to be connected with an OMFS practice.
Fees for consultations, examinations, procedures, or other healthcare services are set by and payable to the OMFS practice directly. We are not involved in pricing or payment for clinical services.
We may be paid by OMFS practices for facilitating patient introductions. This does not affect the price or quality of care you receive.
9. Intellectual property
All content on our website, including text, graphics, logos, images, and software, is owned by or licensed to DOCTOR WISDOM TEETH and is protected by Australian and international intellectual property laws.
You may access, view, and print content from our website for personal, non-commercial use. You may not copy, reproduce, republish, distribute, modify, or create derivative works without our prior written consent.
Any trademarks, service marks, or logos displayed on our website are the property of their respective owners.
10. Website availability
We aim to keep our website available and functional, but we do not warrant that access will be uninterrupted, error-free, or free from viruses or other harmful components.
We reserve the right to suspend, modify, or discontinue our website or any part of our services at any time, with or without notice.
11. Third-party websites and services
Our website may contain links to third-party websites or reference third-party services. We do not control, endorse, or accept responsibility for third-party content, websites, or services.
Your use of a third-party website or service is at your own risk and subject to that third party’s terms and policies.
12. Limitation of liability
Nothing in these Terms excludes, restricts, or modifies a consumer guarantee, right, or remedy conferred by the Australian Consumer Law or another applicable law that cannot be lawfully excluded, restricted, or modified.
Subject to the statement above.
Our services are provided on an as-is basis without any express or implied warranty.
To the maximum extent permitted by law, we exclude warranties, representations, and conditions not expressly set out in these Terms.
We are not liable for indirect, consequential, special, or exemplary damages arising from use of our website or services.
Our total liability for a claim arising from or connected with our services is limited to AUD $100.
This limitation does not apply to liability that cannot be excluded by law, including under the Australian Consumer Law.
13. Indemnity
You agree to indemnify and hold harmless DOCTOR WISDOM TEETH, its directors, employees, and agents from a claim, loss, damage, or expense, including reasonable legal costs, arising from the following.
Your breach of these Terms.
Your misuse of our website or services.
False or misleading information you have provided.
Your breach of an applicable law.
14. Termination
We may terminate or suspend access to our website or services at any time, with or without notice, at our discretion.
You may cease using our services at any time. Terms that by their nature should survive termination, including limitation of liability, indemnity, and intellectual property, continue to apply after termination.
15. Complaints
If you have a complaint about our services, contact us first using the details in section 18. We will acknowledge your complaint within 5 business days and provide a substantive response within 30 days.
For complaints about clinical care provided by an OMFS practice, contact the practice directly or refer your complaint to the appropriate regulatory body.
Australian Health Practitioner Regulation Agency (AHPRA): www.ahpra.gov.au.
Health Complaints Commissioner (Victoria): www.hcc.vic.gov.au.
Equivalent bodies in other states and territories.
16. Changes to these Terms
We may update these Terms to reflect changes in our services, business, technology, legal requirements, or other factors.
The current version will always be available on our website with the effective date shown at the top. Your continued use of our services after a change constitutes acceptance of the updated Terms.
For material changes, we will provide reasonable notice through our website or by direct communication where appropriate.
17. General provisions
17.1 Entire agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding use of our services.
17.2 Severability
If a provision of these Terms is held to be invalid or unenforceable, the remaining provisions continue in full force and effect.
17.3 No waiver
Our failure to enforce a provision of these Terms does not constitute a waiver of that provision or another provision.
17.4 Governing law and jurisdiction
These Terms are governed by the laws of Victoria, Australia. A dispute arising under these Terms is subject to the exclusive jurisdiction of the courts of Victoria, Australia.
17.5 Assignment
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations without notice or consent.
18. How to contact us
For questions about these Terms, contact DOCTOR WISDOM TEETH at info@doctorwisdomteeth.com.au.
These Terms were last reviewed on 3 September 2026 and are effective from 3 September 2026.